Returns

Returns:

  • Returns will be issued in the form of a STORE CREDIT.
  • Returns must be in original, unused, unworn condition with no defects, no stains, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return. 
  • Please allow up to 3-5 business days to process your return once we receive it.
  • Returns must be received within 14 calendar days of receiving your order, at our warehouse. 
  • Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.

    Exchanges:

    • Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible. 
    • Exchanges must be made within 14 days of the original purchase date.
    • The item you return must meet all of the return guidelines listed above.
    • Please contact customer service at twistedtulipboutique2019@gmail.com Please provide the order # for faster service and add exchange in the subject line.
    • Ship your return item back. Once we receive the return item; please allow up to 5 business days for processing.
    • If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.

      To ship back your order: 

      • Being that we always offer free shipping to you, we do not provide free return shipping. 

      • If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.

      • Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended. 

      • Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order. 

      Please send your returns to:

      Twisted Tulip Boutique Returns
      3476 Governors Island Dr
      Denver, NC 28037

      Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.


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